FAQs
Here you will find answers to our most frequently asked questions. If you can't find the answers to your questions below, please feel free to contact us with any questions.
We're more than happy to help.
What is UMF?
UMF is a Trusted Mark of Quality - A Guarantee of Authenticity & Purity.
UMF stands for Unique Manuka Factor and identifies natural unadulterated manuka honey produced in New Zealand.
It is the only manuka honey grading system that is licensed and audited to verify the honey is true-to-label, it is a revered mark of quality protecting your rights as a consumer.
You can read the full details on UMF here.
Shipping & Handling
We ship Mānuka Honey worldwide direct from our farm in Te Kōwhai, New Zealand.
Shipping within New Zealand is usually overnight to most destinations, but may take an extra working day depending on where you live.
* International Post target delivery time is 5-15 working days.
* Express Post target delivery time is 2-6 working days.
Why does my honey taste, look & feel different to last time?
If you are a regular customer you may notice a difference in the flavor, color & texture between different orders. This most likely will be noticed when we have started selling a new batch.
The reason that you there is this difference is due to nature. The bees make it different every season, this is due to weather prior to & during the time they collect their nectar, ie. if it is wet or dry ... or if it is hot or cold, plants yield their nectar differently. It also depends on what other plants are flowering at that time, while we manage the hives our best to get a pure manuka crop we cannot dictate to the bees where they must fetch from, they are wild and will do as they please. However our honey is all tested, & proof of authenticity is provided with our UMF certificate that you receive in your order.
We sell only our own honey that our bees have made on NZ's rugged natural bush land. Therefore we know that you are getting true to label top quality honey.
