FAQs
Here you will find answers to our most frequently asked questions. If you can't find the answers to your questions below, please feel free to contact us with any questions.
We're more than happy to help.
What is UMF?
UMF is a Trusted Mark of Quality - A Guarantee of Authenticity & Purity.
UMF stands for Unique Manuka Factor and identifies natural unadulterated manuka honey produced in New Zealand.
It is the only manuka honey grading system that is licensed and audited to verify the honey is true-to-label and is a revered mark of quality protecting your rights as a consumer.
You can read the full details on UMF here.
Shipping & Handling
We ship Mānuka Honey worldwide direct from farm in Te Kōwhai, New Zealand.
Shipping within New Zealand is usually overnight to most destinations, but may take an extra working day depending on where you live.
* International Post target delivery time is 5-6 working days.
* Express Post target delivery time is 2-4 working days.
Returns
In the unlikely event of you receiving faulty or damaged goods simply email or phone us and we will arrange return or replacement of goods. Goods returned must be in their original packaging, unopened and are returned at the customer's expense.
